After Hour Support

intgrt 24/7 support

High Availability and system up time is one of the most important aspects of any business that relies on computers these days. Regardless of what type of backup system or disaster recovery solutions you have in place downtimes occurs from time to time. These downtimes are usually due to system failures , unexpected extended power outages or simply hardware issues. Integration Technologies has a team of experts that are always available for those unexpected after hours issues. We have in place a ticketing system that will alert our on call staff once the ticket is created. They are able to provide phone or onsite support as needed to make sure the downtime is minimized.

Highlights of our services include

Customized setup of virtual team to cover hours and technical skills
Flexible and customizable service agreements
24/7, off-hours, nights and weekends server/network support and maintenance
Service Level Agreement (SLA) driven approach to task completion, timing, and reporting
Experienced and certified engineers at the NOC (Network Operation Center)

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